Refund & Returns

Return & Refund Policy

Thank you for shopping at Jo Thomas Jewellery.

If you are not entirely satisfied with your purchase, I’m here to help.


You have ​14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Damaged Items

If you receive a parcel and your items have been damaged please contact me.  I do state in my Shipping Policy that all claims are to be made direct to the Post Office and I can send you a copy of the proof of postage.  Please contact me in the first instance as I will do my upmost to rectify the situation.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuers policies.